Privacy Policy

Poco Live is a premium lifestyle brand based in Ghana. For privacy-related enquiries, contact us at pocolive.pl@gmail.com.

• Account and order details: name, email address, phone number, shipping address, city, country, and order history.
• Marketing and notifications: name, email, optional phone number, and occupation when you subscribe to updates or ask to be notified about a product.
• Payment information: payments are processed by Paystack. We do not store full card or mobile-money credentials on our servers. We receive payment status, transaction reference, and billing contact details.
• Communications: messages you send via our contact form or email.
• Technical data: IP address, browser type, device information, and pages visited, collected through standard website logs and cookies where applicable.

• Process orders, deliver products, and provide customer support.
• Send order confirmations, shipping updates, and service messages.
• Send product availability and marketing emails where you have opted in. You may unsubscribe at any time.
• Improve our website, products, and security.
• Comply with legal, tax, and accounting obligations.

We process personal data on the basis of contract (fulfilling your order), consent (marketing and notifications), legitimate interests (site security and analytics), and legal obligation where applicable. Our processing aligns with Ghana's Data Protection Act, 2012 (Act 843) and, where relevant, recognised international data protection principles.

We may share data with trusted service providers who help us operate our business, including: • Paystack — payment processing • Brevo — email delivery • AWS — website and application hosting • Courier and logistics partners — order fulfilment

We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or the public.

We retain order and accounting records as long as needed for legal and business purposes. Marketing and notification data is kept until you unsubscribe or request deletion, unless a longer period is required by law.

You may request to: • Access the personal data we hold about you • Correct inaccurate information • Delete your data, subject to legal retention requirements • Withdraw consent for marketing communications • Object to certain processing activities

Email pocolive.pl@gmail.com to exercise these rights. We will respond within a reasonable timeframe.

We use essential cookies to keep the site and checkout working. Optional analytics cookies may be used to understand how visitors use our site. You can control cookies through your browser settings.

We use industry-standard measures including HTTPS, access controls, and encrypted storage for sensitive integration credentials. No method of transmission over the internet is completely secure; we work to protect your data and review our practices regularly.

Some service providers may process data outside Ghana. Where this occurs, we take steps to ensure appropriate safeguards are in place.

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

We may update this policy from time to time. Material changes will be posted on this page with an updated date.