Poco Live

Poco Live ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit pocolive.com, join our waitlist, place an order, or contact us.

1. Who we are

Poco Live is a premium lifestyle brand based in Ghana. For privacy-related enquiries, contact us at pocolive.pl@gmail.com.

2. Information we collect

Account and order details: name, email address, phone number, shipping address, city, country, and order history.
Waitlist and marketing: name, email, optional phone number, and occupation when you join the waitlist or subscribe to updates.
Payment information: payments are processed by Paystack. We do not store full card or mobile-money credentials on our servers. We receive payment status, transaction reference, and billing contact details.
Communications: messages you send via our contact form or email.
Technical data: IP address, browser type, device information, and pages visited, collected through standard website logs and cookies where applicable.

3. How we use your information

Process orders, deliver products, and provide customer support.
Send order confirmations, shipping updates, and service messages.
Manage waitlist membership and launch communications.
Send marketing emails where you have opted in. You may unsubscribe at any time.
Improve our website, products, and security.
Comply with legal, tax, and accounting obligations.

4. Legal basis

We process personal data on the basis of contract (fulfilling your order), consent (waitlist and marketing), legitimate interests (site security and analytics), and legal obligation where applicable. Our processing aligns with Ghana's Data Protection Act, 2012 (Act 843) and, where relevant, recognised international data protection principles.

5. Sharing your information

We may share data with trusted service providers who help us operate our business, including:

Paystack — payment processing
Brevo — email delivery
AWS — website and application hosting
Courier and logistics partners — order fulfilment

We do not sell your personal information. We may disclose information if required by law or to protect our rights, customers, or the public.

6. Data retention

We retain order and accounting records as long as needed for legal and business purposes. Waitlist and marketing data is kept until you unsubscribe or request deletion, unless a longer period is required by law.

7. Your rights

You may request to:

Access the personal data we hold about you
Correct inaccurate information
Delete your data, subject to legal retention requirements
Withdraw consent for marketing communications
Object to certain processing activities

Email pocolive.pl@gmail.com to exercise these rights. We will respond within a reasonable timeframe.

8. Cookies

We use essential cookies to keep the site and checkout working. Optional analytics cookies may be used to understand how visitors use our site. You can control cookies through your browser settings.

9. Security

We use industry-standard measures including HTTPS, access controls, and encrypted storage for sensitive integration credentials. No method of transmission over the internet is completely secure; we work to protect your data and review our practices regularly.

10. International transfers

Some service providers may process data outside Ghana. Where this occurs, we take steps to ensure appropriate safeguards are in place.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

12. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.